Summary Maintain and support the organization’s critical business applications through best practices, under the direction and technical oversight of the Senior Applications System Administrator. The Applications System Administrator will be responsible for configuration, issue resolution, and day-to-day administration of one or several applications including ConnectWise, Microsoft CRM, and Ivanti in addition to other existing or future applications as needed. 

Summary The Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic.  This position primarily focuses on solving business challenges for the ConvergeOne’s customers with Outcome Based solutions that includes strategic products and services.   The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs.  The Solutions Architect is well versed in all market offerings in their area of...

Summary The Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic.  This position primarily focuses on solving business challenges for the ConvergeOne’s customers with Outcome Based solutions that includes strategic products and services.   The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs.  The Solutions Architect is well versed in all market offerings in their area of...

Summary The Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic.  This position primarily focuses on solving business challenges for the ConvergeOne’s customers with Outcome Based solutions that includes strategic products and services.   The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs.  The Solutions Architect is well versed in all market offerings in their area of...

Summary The Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic.  This position primarily focuses on solving business challenges for the ConvergeOne’s customers with Outcome Based solutions that includes strategic products and services.   The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs.  The Solutions Architect is well versed in all market offerings in their area of...

Summary The Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic.  This position primarily focuses on solving business challenges for the ConvergeOne’s customers with Outcome Based solutions that includes strategic products and services.   The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs.  The Solutions Architect is well versed in all market offerings in their area of...

Summary The Solutions Architect – Hybrid Cloud is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic. This position primarily focuses on solving business challenges for ConvergeOne’s customers with Outcome Based solutions that includes strategic products and services. The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs. The Solutions Architect is well versed in all market offerings in their area of expertise and works closely with the account team to ensure full accuracy of the solution design during the lifecycle of the sale. Additionally, this position can...

Summary An Enterprise Architect (EA) focuses on the big picture, creating technology strategies that enhance connectivity and human experiences across the entire organization. An Enterprise Architect is the technical lead for the customer that transcends the Account Executive and is the primary technical contact for the customer. The position is responsible for assessing customer needs and tailoring customized solutions that are moderate to complex in nature to fit business needs. The Enterprise Architect is well versed in all market offerings in their area of expertise and works closely with the account team to ensure full accuracy of the solution design during the lifecycle of the sale. Also, this position...

The Software Developer III plays an important role in the support and development of the Converge-One applications, supported by the IT team. The Software Developer’s role is to help plan, design, develop, launch, and maintain the systems and solutions in support of core organizational functions. This will include helping resolve performance issues and support tickets, identifying and recommending solutions to remediate chronic issues and poor performing software, identify ways to improve productivity, and helping to implement best practices related to software development, including coding standards, integration and security best practices.

Summary The MuleSoft Developer plays an important role in the support and development of the modernization and ongoing innovation of ConvergeOne applications supported by the IT Team. The MuleSoft Developer’s role is to help plan, design, develop, launch, and maintain the systems and solutions in support of core organizational functions. This will include helping resolve performance issues and support tickets, identifying and recommending solutions to remediate chronic issues and poor performing software, identify ways to improve productivity, and helping to implement best practices related to software development, including coding standards, integration, and security best practices.

The SharePoint Developer will both support the day to day Developer/Administrator functions of the SharePoint environment and development of solutions to support the growing business needs of the enterprise. This individual will apply proven communication skills and problem-solving skills, collaborate with various teams within the business, and demonstrate a knowledge and understanding of best practices within the application and enterprise environment.

Summary The Solutions Consultant is responsible for designing Genesys solutions and overseeing the implementation of that design. The primary objective of this role is to understand customer objectives and requirements and design solutions that meet those objectives and requirements based on knowledge of the Customer and the Genesys platform. The Solution Consultant is responsible for gathering, analyzing, and clarifying customer requirements and then creating a design, including detailed documentation, to meet those requirements in addition to consulting with customers on best practices.

Summary The Solutions Engineer will support a wide variety of products such as Genesys within the product suite and applications.  This position will also support third party hardware and software as needed within the total solution delivered to the customer. This position will work closely with other team members in a team environment troubleshooting and resolving product issues.  This position may be dedicated to customers depending on customer needs and requests.

The Application Support Analyst's role is to deliver effective and efficient support to ConvergeOne internal end users in their use of multipleenterprise business applications to fulfill business objectives. This includes troubleshooting applications and software for all...

The Technology Support Analyst is responsible for Tier I and Tier II end users support within organization to include answering calls and tickets from end users with technical questions, providing expert support and troubleshooting of hardware and software.  The Technology Support Analyst is also responsible for finding a resolution for end users in a professional, accurate and timely manner or gathering all the required information to be escalated to the appropriate teams.  The Technology Support Analyst will work with the Imaging Specialist and perform physical inventory.

Summary ConvergeOne is seeking an energetic and experienced Customer Success Manager (CSM) to join the highly-strategic Lifecycle Services team focused on delivering best-in-class adoption services to help clients’ adopt their Cisco software solutions.  The CSM owns delivery of ConvergeOne’s Adoption Services intended to increase product awareness, mitigate adoption barriers, and drive overall product consumption of Cisco software solutions.  Additionally, the CSM is responsible for identifying expansion opportunities.   As the clients’ trusted advisor, the CSM plays a key role in working with clients’ key stakeholders and developing an adoption success plan designed...

This position executes the daily cash functions for ConvergeOne including application of payments to customer accounts and cash forecasting. Is the primary contact for the Company’s banking relationships. Has responsibility for developing, documenting, and improving processes to increase the effectiveness, accuracy, and efficiency of cash-related processes. This position works within the Finance...

Summary The Senior Solutions Architect is a highly motivated, skilled resource who embraces an entrepreneur approach with a strong work ethic.  This position primarily focuses on consulting with ConvergeOne’s Enterprise Customers to develop solid strategies with Outcome Based solutions that deliver measurable results thru ROI and TCO models. The position is responsible for assessing customer needs and tailoring customized architectures that have strategic value and are complex in nature to fit business needs.  The Senior Solutions Architect is well...

Summary The Manager, Software Release Management is responsible for managing a team of technical associates responsible for reporting and implementing software updates for managed service customers. This is accomplished by understanding and adhering to processes and procedures of the functional area to ensure timely and consistent results for the customer base.

The Reporting and Analytics Developer role is responsible to build design, develop, and maintain reports and queries for a multi-tier, high-end business application. This position will work with customers and internal subject matter experts to design reporting specifications. This position will be responsible for data consolidation, data analysis and management reporting. This role is key in leading initiatives providing reporting and visualization into system and level clinical and financial performance. Creates reports based on requirements submitted by various departments within Fairview. Identify issues and opportunities to enhance data management and reporting, and is responsible for both...

Summary The Business Analyst’s role is to analyze, specify and validate the business needs of the organizations. In this role, the BA will plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Business Analyst is also responsible for supporting the development process, and ensuring that project deliverables are met according to specifications. This individual will apply proven communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments.

Summary The NetSuite Developer plays an important role in the support and development of the Converge-One applications, supported by the IT team. The NetSuite Developer’s role is to help plan, design, develop, launch, and maintain the systems and solutions in support of core organizational functions. This will include helping resolve performance issues and support tickets, identifying and recommending solutions to remediate chronic issues and poor performing software, identify ways to improve productivity, and helping to implement best practices related to software development, including coding standards, integration...

Summary The MuleSoft Developer plays an important role in the support and development of the modernization and ongoing innovation of ConvergeOne applications supported by the IT Team. The MuleSoft Developer’s role is to help plan, design, develop, launch, and maintain the systems and solutions in support of core organizational functions. This will include helping resolve performance issues and support tickets, identifying and recommending solutions to remediate chronic issues and poor performing software, identify ways to improve productivity, and helping to implement best practices related to software development, including coding standards, integration, and security best practices.

Summary The Advanced Diagnostics Engineer (ADE) has the responsibility to serve as an escalation point to assist the ConvergeOne Customer Success Center (CSC) engineers with managing, troubleshooting and supporting issues for ConvergeOne’s maintenance and managed services customer base.  The ADE position will be expected to develop and provide mentoring and training for the CSC engineering group.  This position will require attainment of expert level certifications related to their area of expertise (including but not limited to AVAYA ACE (equivalent), Cisco...

The Cloud Virtualization Engineer is responsible for the day-to-day provisioning, installation/configuration, operation, and maintenance of the virtual infrastructure.  The Cloud Virtualization Engineering role requires someone who is skilled in continuous delivery, cloud services, process development and automation. This role collaborates closely with cross-functional teams in operating and innovating the Cloud platform architecture and applications, and is a key participant who drives operating and service excellence supporting internal/external stakeholders and partners. The Cloud Virtualization Engineer will be experienced in supporting...

Summary The Operations Manager is responsible for supporting the governance and business operations of the C1 Services Organization.  Includes oversight of Services Practices, Delivery, Finance, and Talent Management.  Direct responsibility for governance, business planning and Practice Reporting.  Works collaboratively with the Shared Services teams and the Sales teams to achieve C1 goals and objectives.

The Network Engineer III position provides IT infrastructure engineering for Network and infrastructure upgrades, changes, troubleshooting, relocation and migrations specializing in advanced Cisco solutions.

The Network Engineer II’s role is to ensure the stability and integrity of data and voice networks. This is achieved by planning, designing, and implementing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyze and resolve network hardware and software problems in a timely and accurate fashion, and provide end user training where required.

Summary 

Summary The Advanced Diagnostic Engineer - RM CIO is responsible for serving as an escalation point to assist the C1’s Customer Success Center (CSC) engineers with managing, troubleshooting and supporting issues for C1’s maintenance and managed services customer base.  The ADE position will be expected to develop and provide mentoring and training for the CSC engineering group.  This position will require attainment of expert level certifications related to their area of expertise (including but...

Summary The Advanced Diagnostic Engineer - RM CIO is responsible for serving as an escalation point to assist the C1’s Customer Success Center (CSC) engineers with managing, troubleshooting and supporting issues for C1’s maintenance and managed services customer base.  The ADE position will be expected to develop and provide mentoring and training for the CSC engineering group.  This position will require attainment of expert level certifications related to their area of expertise (including but...

Summary: C1’s Product Marketing team is looking for a Product Marketing Manager to help drive C1’s Enterprise AI narrative and GTM initiatives. This role is responsible for supporting a wide variety of PMM functions including research, messaging and positioning, GTM support for C1 UC products as well as strategic partner portfolio products, enablement and partnership across multiple organizations to achieve the company goals. You will support and partner with a cross-functional team tied to all the GTM organizations in C1 and will work closely with senior leaders in sales strategy, marketing, and operations

A Technical Analyst (TA) responsible for Technical Documentation, preparing Architecture Standards, scheduling and running technical design sessions. The TA will ensure that the technical aspects of a project are well-documented, standardized, and communicated effectively. This role requires a good understanding of systems architecture, technical documentation best practices, and the ability to lead collaborative design sessions with cross-functional teams.

Summary: 

Summary: C1’s Product Marketing team is looking for a Product Marketing Manager to help drive C1’s Unified Communications (UC) narrative and GTM initiatives. This role is responsible for supporting a wide variety of PMM functions including research, messaging and positioning, GTM support for C1 UC products as well as strategic partner portfolio products, enablement and partnership across multiple organizations to achieve the company goals. You will support and partner with a cross-functional team tied to all the GTM organizations in C1 and will work closely with senior leaders in sales strategy, marketing, and...

Summary The Data Center Engineer III implements Data Center solutions projects based on Cisco, VMware and other major DC technologies. Assignments include consulting, implementing, documenting, migrating datacenter solutions and leading other Data Center engineers.

Summary 

The Senior Account Service Manager is responsible for managing a team of associates responsible for tracking, diagnosing and resolving incidents reported by maintenance and managed service customers. This is accomplished by understanding and adhering to processes and procedures of the MSSC to ensure timely and consistent results for the customer base.  The Senior Account Service Manager is also responsible for driving best practice process and procedure concerning their practice across the MSSC shiftteams ensuring that practice issues are handled consistently across all shifts in the MSSC. 

The Network Engineer III position provides IT infrastructure engineering for Network and infrastructure upgrades, changes, troubleshooting, relocation and migrations specializing in advanced Cisco solutions.

ConvergeOne is seeking a Quality Assurance (QA) Analyst to assist the IT department with a wide range of projects related our internal business applications. In this role the QA Analyst will apply a thorough understanding of SDLC lifecycle and testing methodologies to create and maintain detailed test plans and test cases, execute tests to ensure development satisfies all requirements and identify any bugs.  In addition to planning and execution they will lead the QA effort for a given application or work stream during a development cycle, identifying and engaging subject matter experts as...

The Project Manager will be responsible for interfacing in complex projects with customers.  This position will be the trusted ConvergeOne customer interface and work closely with our architect and consulting teams in delivering success engagements.

Summary The Data Analyst’s role is to analyze, specify and validate the business needs of the organizations. In this role, the Data Analyst will play a key part in the design, development, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. The Data Analyst is also responsible for supporting the development process, and ensuring that project deliverables are met according to specifications. This individual will apply proven communication, analytical, and problem-solving skills to...

Summary Maintain and support the organization’s critical business applications through best practices, under the direction and technical oversight of the Senior Applications System Administrator. The Applications System Administrator will be responsible for configuration, issue resolution, and day-to-day administration of one or several applications including ConnectWise, Microsoft CRM, and Ivanti in addition to other existing or future applications as needed. 

Summary The Microsoft Consultant role is responsible for providing outstanding technical delivery and consulting to ConvergeOne’s customers.  This position is expected to bring relevant expertise and experience in one or more of the key Microsoft solution pillars: Voice & Collaboration, Identity & Security, O365 & Infrastructure, SharePoint & Development, and Azure.

The Application Developer will be responsible for coding, testing and analyzing application software, support existing business systems applications, as well as consulting with business analysts to identify business needs and appropriate technical solutions for our customers. This opportunity is supporting the Interactive Intelligence Practice at C1 which is a fast paced, high energy and high growth business segment that is looking for people who are not afraid to get involved in the technical details of projects. The position requires the design, coding, engineering, documentation and testing of software...

Job Summary The Senior Cloud Engineer is responsible for implementing Public cloud services based on AWS and Azure technologies, and other major Cloud technologies. Assignments includes consulting, implementing, documenting, and migrating applications to the public cloud. The Senior Cloud Engineer will also be required to lead other Cloud delivery engineers.