C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

Summary

The Solutions Engineer will support a wide variety of products such as Genesys within the product suite and applications.  This position will also support third party hardware and software as needed within the total solution delivered to the customer. This position will work closely with other team members in a team environment troubleshooting and resolving product issues.  This position may be dedicated to customers depending on customer needs and requests.

Required Qualifications

• Minimum of Technical Associate Degree
• Knowledge of SIP and VoIP
• Knowledge of networking, especially TCP/IP
• Knowledge of network design and network troubleshooting tools such as Wireshark
• Ability to troubleshoot and diagnose issues related to hardware, software, VoIP or network connectivity
• Ability to adapt to changes in priorities and direction as business dictates
• Strong verbal and written communications skills
• Ability to manage multiple priorities through detail orientation and strong organizational/planning skills
• Ability to work independently with minimal direction but resulting in a satisfied resolution for the client

Desired/Preferred Qualifications

• Technical 4-year Bachelor degree
• 2+ years experience with the VoiP product support
• ICCE or GCP certification from associated product focus such as Genesys, etc.

Essential Functions

• Demonstrates product expertise
• Troubleshoots issues within the environment also including SIP & Network
• Assesses complex situations to make appropriate recommendations
• Initiates and suggests process improvements to increase efficiencies for support of product solutions
• Adheres to support processes and best practices
• Prepares and/or reviews functional requirements documentation
• Works with clients to facilitate their understanding of best practices for a VoIP telephony solution
• Keeps apprised of new offerings and software updates from the manufacturer
• Participates in the on-call rotation

• Adapts to work within a team environment when needed

C1 BENEFITS

* 401(k) Plan (35% employer match per dollar up to 10% employee contribution)
* Medical Coverage (3 platforms: UnitedHealthcare, Reference Based Pricing includes comprehensive member advocacy; and Kaiser)
* HSA with + Employer Contribution
* In-vitro Fertility (treatment coverage)
* Dental
* Vision (2 plans: 12-month and 24-month frames allowance)
* FSA Plans (Healthcare, Dependent care and Limited Purpose)
* Pre-tax Commuter Plans
* Employer-paid Life Insurance
* Employer-paid Short + Term Disability
* Long Term Disability (2 plans: Employer-paid and Self-paid with non-taxable claim payments)

* Paid Parental Leave (4 weeks at 100%)
* Employee Assistance Plan
* Voluntary Life Insurance
* Legal/ID Theft Plans
* TeleHealth Options
* Wellness via Omada Health (healthy living solution)
* Travel Assistance
* Business Travel Accident Coverage
* Employer-paid Pet Telehealth
* Accident Insurance
* Critical Illness Insurance
* Hospital Indemnity Insurance
* Volunteer Time Off

* On Demand Pay (Daily Pay)

Work Environment
Ability to handle multiple priorities and demands in a fast-paced environment. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Environment
Physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.

Other Duties/Changes
This job description is not designed to cover or contain a comprehensive listing of all duties, responsibilities or activities that are required of a team member for this job. Duties, responsibilities and activities may change at any time with or without notice. At any point in time, the essential functions and primary duties associated with this position will be the principal, major or most important duties, responsibilities and activities that the employee is expected to perform as determined and directed by C1.

EEO Statement
C1 provides equal employment opportunities (EEO) to all team members and applicants for employment opportunities. All qualified applicants will receive consideration for employment, and all team members will be treated with respect to their employment, without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. For further details please view the Equal Employment Opportunity Posters provided by OFCCP. http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm<http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm>

Notice of E-Verify Participation

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf <https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf>

Right to Work

https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf<https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster%20Eng_Es.pdf>