C1: 1 Contact, 1 Connection, 1 Choice

C1 is the foremost, single-source provider of advanced communications and data technology for business. That means if it's digital, we connect our customers to it -- from phone systems and hardware to computer networks, application development, managed solutions and more. And we're 100% passionate with designing, implementing, managing and supporting our customers' every need from end to end, so that they can focus on what they do best.

So, when it comes to joining a team of IT and communications technology pros who are empowered to do what they do best, your best choice -- your #1 choice -- is C1.

The Contact Administrator Associate is responsible for the data input and database administration of on-boarding contracts within the MSSC Transition Services staff.  This position participates in all aspects of the transition phases for on-boarding projects. Establishes access to customer systems, sets up monitoring, tests alarming, and builds database records for maintenance and managed services. The position requires a working knowledge of Avaya and Nortel products, system and data technologies, Alert database and MSSC practices and procedures.

Required Qualifications

• 2 years of experience working in external customer facing environment for support.
• 2 years of experience using an automated ticketing system.
• Must possess strong computer skills and excellent working knowledge of general business applications, including MS Word and Excel.
• Must possess excellent written communication skills in English
• Highly skilled in writing with details, accuracy and consistency
• Strong analytical , interpersonal, and relationship building skills
• Strong work ethic and personal drive to excel 
• Strong sense of urgency and commitment  to get the job done
• Ability to use (and learn new) complex systems, technologies, and applications
• Ability to adapt to change quickly and multi-task

Desired/Preferred Qualifications

• Experience supporting Telecom/Network hardware or software

• Builds and ensures accuracy of Alert and customer portal records
• Keeps detailed records of the Transition Projects in Transition Project Ticket and utilizes Transition Project Checklist to ensure all tasks have been performed
• Accesses systems to setup monitoring, tests alarms, verify health of the system, and participates in the day to day on-boarding process
• Participates in process improvement teams as requested